By accessing the DeepDefence Technologies platform or engaging our security services, you agree to comply with and be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind such entity to these terms.
1. Authorization for Security Testing
Explicit Consent: By initiating a scan or requesting a penetration test, you provide DeepDefence explicit authorization to simulate cyberattacks on the provided targets. You warrant that you own or have obtained all necessary permissions for such testing.
DeepDefence shall not be held liable for unauthorized testing performed by users on third-party assets without explicit legal consent from the asset owner.
2. Use of Services
Acceptable Use: You may not use our infrastructure to launch malicious attacks, distribute malware, or conduct illegal surveillance.
Scan Impact: You acknowledge that security testing can occasionally cause system instability, service latency, or data corruption.
3. Engagement Scoping & Payments
To ensure high-quality delivery, all technical engagements require a formal scoping session before work commences. Payments are processed securely via 256-bit encrypted gateways (Razorpay) only after the project scope and rates are finalized.
4. Data Integrity & Backups
Requirement: You must maintain a verified, current backup of all systems within the scope of testing. DeepDefence is not responsible for data restoration or losses resulting from testing activities.
5. Third-Party Services & Infrastructure Costs
Our testing may trigger automated responses in third-party environments (e.g., AWS, Azure, Google Cloud). The Client is solely responsible for any infrastructure costs, API usage fees, or auto-scaling expenses incurred during authorized testing.
6. Intellectual Property
DeepDefence retains all rights to its proprietary algorithms, testing methodologies, and software. Upon full payment, the Client is granted a non-exclusive license to use the generated Security Reports for internal remediation and compliance purposes.
7. Cancellation & Refund Policy
Single Engagements (Starter & Professional Plans)
Full Refund: Eligible if the Client cancels the engagement before technical work has commenced. Refunds are issued net of payment gateway transaction fees.
No Refund: Once the security assessment or technical work has started, no refunds will be issued due to the resource-intensive nature of the manual labor and technical infrastructure allocated.
Continuous Engagements (Subscription Model)
Cancellation: You may cancel your subscription at any time by sending an email to billing@deepdefence.co. Access will continue until the end of your current billing cycle.
No Prorated Refunds: We do not offer prorated refunds for partial months of service.
Processing: Approved refunds are credited back to the original payment method within 5–7 business days.
8. Limitation of Liability
DeepDefence’s total liability for any claim shall not exceed the total fees paid by the Client for the specific engagement in question. We are not liable for indirect, incidental, consequential and any kind of damages including loss of profits or data.
9. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.